Terms and Conditions of Service

This page outlines the rules for using our cleaning services in Malaysia. By continuing, you accept these terms and agree to act in good faith while engaging with teraluxento.sbs.

Last reviewed on January 18, 2026

Acceptance of Terms

By scheduling or utilizing any service from us, you acknowledge acceptance of all terms and agree to comply with these guidelines, current policies, and any published updates.

Definitions

Certain frequently used terms are clarified below to ensure clear understanding.

• "Service" means any domestic or workplace cleaning performed by our company.
• "Client" means any party booking, purchasing, or inquiring about a cleaning service.
• "Personnel" refers to all staff, cleaners, and representatives deployed by our company.
• "Booking" means the agreed cleaning appointment, single or recurring.

Using Our Service

Clients agree to provide safe, reasonable access to spaces and truthful information for booking and service delivery.

Eligibility

Our cleaning services are intended for adults aged 18 years or older. Minors must have consent and supervision at all times.

Proof of age or authorization may be required as appropriate.

User Obligations

Clients and users must adhere to the terms and act respectfully toward our staff.

• Maintain open and honest communication for accurate service provision.
• Provide timely access to the premises at arranged appointment times.
• Disclose any important health or safety risks in the location before service.
• Treat all personnel with courtesy and provide a safe workspace.

Prohibited Uses

Clients may not misuse services or the website as outlined below.

• Interfering with or disrupting cleaning activities intentionally.
• Providing false, misleading, or incomplete booking information.
• Requesting unlawful or unsafe cleaning actions.
• Engaging in abusive, threatening, or inappropriate conduct with staff.
• Using the website for unauthorized commercial advertising.

Intellectual Property

All content, branding, and materials are the exclusive property of teraluxento.sbs. No unauthorized copying or redistribution is allowed without written permission.

User Content

If you submit testimonials, feedback, or images, you grant us permission to use them for business purposes.

Your Privacy Matters

All personal information is handled according to our Privacy Policy, following Malaysia’s regulations and data security protocols. No data is sold or used outside approved business purposes. Read Privacy Policy

Limitation of Liability Disclaimer

We strive for accuracy and reliability but cannot cover all possible circumstances.

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages beyond the direct scope of cleaning services provided.

Indemnification

Users agree to defend and hold harmless our business from claims resulting from violations or misuse of service or website.

Resolving Disputes and Concerns

We aim to resolve disagreements through direct discussion or, if required, formal processes.

Applicable Law and Jurisdiction

All claims and disputes are governed by and construed under Malaysian law.

Termination

We may suspend or terminate services for violations of these terms without prior notice if deemed necessary.

Amendments

Terms may change. We will notify users of significant updates, and continued use means acceptance.

Severability

If one part of the terms is found unenforceable, the rest remains valid.

Complete Agreement

These terms constitute the entire agreement governing your use of our cleaning services.

How to Contact Us

For questions on terms, service, or your account, reach out using the channels provided.