Privacy Policy Statement
Safeguarding your information is important to us.
Information We Collect and Use
We gather only the information necessary to provide our cleaning services, handle requests, and improve experiences for our clients. Data collection is always done with transparency and respect.
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→Contact details for communication
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→Service addresses provided by clients
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→Preferences stated for cleaning
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→Feedback and inquiries
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→Technical device data for website access
Personal data is processed lawfully and safely, following Malaysia’s legal requirements. You can always ask us how your information is used.
How We Use Your Data
We use your data to contact you, arrange services, carry out cleaning jobs, and address issues or feedback promptly. No information is sold or used beyond its intended purpose.
Data may be used for service improvements, customer satisfaction analysis, and personalizing your experience—always within legal and ethical boundaries.
Your Privacy Rights
You have access, correction, erasure, and portability rights over your data. Simply contact us with your request and we’ll provide support within the legal framework.
Right of Access
Request a copy of your stored data anytime.
Right to Rectification
Correct inaccurate or outdated details easily.
Right to Erasure
Ask for data removal when no longer required.
Right to Portability
Receive your data in transferable form upon request.
Data Sharing and Disclosure
We only share personal data when legally required or with consent, never for marketing or unrelated use.
Where third-party partners or tools are used, all privacy expectations and legal safeguards are strictly maintained.
Keeping Your Data Safe
Information security processes, including encryption and restricted access protocols, are in place to keep your personal data safe.
Periodic reviews of our privacy measures ensure ongoing compliance with Malaysian privacy law.
Questions About Privacy
Address: Infinity8 MyTOWN, L3-023, Level 3, MyTOWN Shopping Centre, Jalan Cochrane, Kuala Lumpur 55100 Malaysia
Phone: +6013-657 6346
Email: content@teraluxento.sbs